Customer Service Team Leader

£25,000 - £25,000

Derbyshire - Permanent

Posted: 2 months ago

Ref: D0032482

 

OVERVIEW

Are you an experienced Customer Service Team Leader / Manager looking for a fresh challenge? No two days are the same in this business, this will be a very hands on role so they are looking for someone who is diligent, resilient and confident.

Would you like to join an expanding business who don’t wear suits, don’t do the usual formalities you get in big corporate companies? This could be the perfect opportunity for you.

 

THE ROLE & RESPONSIBILITIES

  • provide help to customers on products or services
  • communicate courteously with customers by telephone, email and sometimes social media
  • investigate and solve customers’ problems and handle customer complaints
  • issue refunds or compensation to customers
  • keep accurate records of discussions or correspondence with customers
  • analyse statistics or other data to determine the level of customer service your organisation is providing
  • write reports analysing the customer service that your organisation provides
  • develop feedback or complaints procedures for customers to use
  • improve customer service procedures, policies and standards
  • meet with other managers to discuss possible improvements to customer service
  • train staff to deliver a high standard of customer service

 

REQUIREMENTS

  • At least 2 years’ experience within a similar, customer facing position
  • You will have experience of leading a team
  • Experience in monitoring / coaching performance
  • Experience implementing procedures and policies

 

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Profile - Holly Farmer

YOUR CONSULTANT

Holly Farmer

Office Support - Recruitment Consultant

M 07779 994 998

T 0115 8700 300

E hollyf@distinct
recruitment.com

Meet Holly...