Customer Service Advisor

£18,000 - £19,000

Nottingham - Permanent

Posted: 1 month ago

Ref: D0026172

 

OVERVIEW

Reporting the Service Delivery Manager, the successful candidate will be responsible for ensuring all incoming enquiries, both verbal and electronic, are dealt with in a courteous, professional and competent manner.

8am – 5pm, Monday to Friday. 1 hour lunch. Car owner essential – due to location. 

 

THE ROLE & RESPONSIBILITIES

  • Answering Incoming telephone calls
  • Dealing with email enquiries
  • Making outbound proactive customer calls
  • Processing customer enquires
  • Ensuring supplier compliance
  • Producing customer reports
  • Taking customer cash payments
  • Set up new customer contracts on the internal system

 

REQUIREMENTS

The successful candidates will be experienced working in a fast-paced administrative environment.  They will have working knowledge MS Applications (in particular excel) and in the use of in-house computer software.  They will have excellent attention to detail and have previous experience working within a customer service role. In addition, they will be able to demonstrate an ability to prioritise work load to ensure customer demands are fully met.

 

 

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Profile - Selena Allwood

YOUR CONSULTANT

Selena Allwood

Senior Consultant - Office Support - Nottingham

M 07967 760 007

T 0115 8700 300

E selena@distinct
recruitment.com

Meet Selena...