Graduate Customer Support Analyst

£22,000 - £26,000

Nottingham - Permanent

Posted: 1 week ago

Ref: D0021125

 

OVERVIEW

Our client is an award winning company, with a portfolio of well known household names. Due to increased business they are recruiting, and this role holds genuinely great career prospects.

 

THE ROLE & RESPONSIBILITIES

  • Management of support tickets (external and internal)
  • Own and undertake the investigation of complex application incidents.
  • Ensure of allocated support incidents are closed to the satisfaction of clients and the service level agreement timescales
  • Assistance in producing support related reporting for client and / or internal purposes
  • Installing authorised software to laptops and desktops (new builds and re-configuration)
  • Ensuring security and upgrades are applied to desktops and laptops and kept up to date
  • Fault finding to laptops and desktops

 

REQUIREMENTS

  • Experience in an external client facing software support function.
  • Sound understanding and use of Microsoft Office
  • Superb communicator under pressure, to ensure an exceptional level of customer service and satisfaction
  • Highly organised, you have may 10 plates spinning at anyone moment.
  • Experience of liaising with developers on 2nd line support
  • Tenacity, ensuring you close support calls out to the customer’s satisfaction (not just ours!)
  • Basic networking knowledge
  • Good Excel skills (i.e. pivot, sumif, vlookup to interrogate issues)
  • Degree or equivalent

 

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Profile - Selena Allwood

YOUR CONSULTANT

Selena Allwood

Senior Consultant - Office Support - Nottingham

M 07967 760 007

T 0115 8700 300

E selena@distinct
recruitment.com

Meet Selena...