Head of Customer Services

£35,000 - £40,000

Nottingham - Permanent

Posted: 3 weeks ago

Ref: D0014464



Are you an experienced Customer Service Manager looking for a fresh challenge?

No two days are the same in this business, it is a rapidly expanding online retailer who are looking for someone to lead a team and have responsibility for strategy.

You will need to be diligent, resilient and confident.

This role is not for the faint hearted! This is an incredible opportunity to join a modern and fast-paced business. If it sounds like your cup of tea – I would love to hear from you!

In return for your hard work, you will be rewarded with flexible working hours, 25 days holiday + your birthday off, end of month get togethers and free on-site parking. How cool is that?!



  • You will be responsible for motivating, developing and coaching the team. Making sure they all succeed their KPI’s. This will include regular 1-2-1’s and team meetings and ensuring training and development plans are maintained for all team members.
  • You will have a huge part in the recruitment of the customer service team – this is an expanding team and so in the next few years there will be a lot of recruitment for you to do!
  • You will be monitoring the quality of your team’s work – reporting directly to the MD who is heavily involved in the day to day running of the business.



  • Previous experience within a similar, customer centric position
  • You will have experience of leading a team and monitoring / coaching performance
  • You will enjoy planning and dealing with implementing strategy


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Profile - Jo Sanderson


Jo Sanderson

Senior Recruitment Consultant

M 07535 638327

T 0115 8700300

E jo@distinct

Meet Jo...